Terms & Conditions

Last updated: August 2026

These Terms & Conditions ("Terms") govern your access to and use of the VIP Pro Media website, client portal, marketing services, digital products and memberships (together, the "Services"). By creating an account, placing an order or otherwise using the Services you agree to these Terms. If you use the Services on behalf of a company, you confirm you are authorized to bind that company.

1. Accounts

You must provide accurate, current information when registering and keep your credentials confidential. You are responsible for all activity under your account. We may suspend or terminate accounts that breach these Terms, are used fraudulently, or create risk for us or other users.

2. Services and Deliverables

Each service listing describes its scope, deliverables, revision allowance and estimated delivery time. Estimates are given in good faith and depend on you providing complete requirements, content and approvals promptly. Where a project requires information from you, delivery timelines pause until it is received. Work outside the stated scope is quoted separately.

3. Orders, Pricing and Currency

All orders are offers to purchase that we accept when payment is confirmed. Prices are maintained in our base currency and converted to your display currency at the exchange rate current at order time; the amount confirmed at checkout is the amount charged. Applicable taxes are calculated at checkout based on your billing country and are shown before you pay. We may correct obvious pricing errors and will offer you the choice to proceed at the correct price or cancel for a full refund.

4. Payment

Payment is due at checkout unless an invoice with payment terms has been agreed. We use third-party payment gateways; your use of a gateway is also subject to its terms. For bank transfers, orders are processed once funds are received. Late invoice payments may result in paused work or suspended deliverables.

5. Digital Products and Licenses

Digital products are licensed, not sold. The license type you purchase (for example personal or commercial) defines permitted use. You may not redistribute, resell or share download links or files except as the license expressly allows. See our Digital Product Policy for details.

6. Memberships

Memberships renew automatically for successive billing periods until cancelled. You can cancel at any time from your account; access continues until the end of the paid period. Membership benefits are personal to the subscribing account. See our Membership Terms for details.

7. Client Content and Intellectual Property

You retain ownership of materials you provide and grant us a license to use them to deliver your project. Upon full payment, deliverables created specifically for you are assigned to you, excluding our pre-existing tools, frameworks and know-how, which remain ours and are licensed to you as needed to use the deliverables. We may showcase completed work in our portfolio unless you request otherwise in writing.

8. Acceptable Use

You agree not to misuse the Services, including attempting unauthorized access, distributing malware, infringing others' rights, or using deliverables for unlawful, deceptive or harmful purposes. Our Acceptable Use Policy forms part of these Terms.

9. Refunds and Cancellations

Refunds and cancellations are handled as described in our Refund Policy and Cancellation Policy, which form part of these Terms.

10. Disclaimers

Marketing outcomes depend on many factors outside our control. Unless expressly stated in a signed agreement, we do not guarantee specific results such as rankings, traffic, engagement or revenue. The Services are provided with reasonable skill and care; to the maximum extent permitted by law, all other warranties are excluded.

11. Limitation of Liability

To the maximum extent permitted by law, our total liability arising out of or relating to the Services is limited to the amount you paid for the specific order giving rise to the claim, and we are not liable for indirect or consequential losses, lost profits, or loss of data. Nothing in these Terms limits liability that cannot be limited by law.

12. General

We may update these Terms; the version in force at the time of your order applies to that order, and continued use after changes constitutes acceptance for future use. If any provision is found unenforceable, the remainder stays in effect. These Terms are governed by the laws of the jurisdiction in which the operating entity is registered, without affecting any mandatory consumer protections that apply in your country of residence. Contact us through our Contact page with any questions.