Last updated: August 2026
We want every engagement to end well. This policy explains when refunds are available for each type of purchase. It works alongside our Cancellation Policy and any mandatory consumer rights that apply in your country, which always take precedence where they are more favorable to you.
1. Marketing Services
If work on your order has not started, you may request a full refund. Once work has begun, refunds are calculated on the portion of work not yet performed: we deduct the value of completed milestones, delivered assets and time already invested, and refund the remainder. Completed and delivered services are non-refundable once you have accepted the deliverables or the stated revision allowance has been exhausted.
2. Digital Products
Because digital files cannot be returned, all sales of downloadable products are final once the product has been downloaded, except where: the file is corrupted or materially not as described and we cannot supply a working replacement within a reasonable time; you were charged more than once for the same item; or a refund is required by applicable consumer law. If you have not downloaded the product, contact us within 14 days of purchase and we will refund you in full.
3. Memberships and Subscriptions
You may cancel a membership at any time; access continues until the end of the current billing period and no further renewals are charged. Renewal charges are refundable if you contact us within 7 days of the charge and have not materially used membership benefits during that period. Partial-period refunds are otherwise not provided unless required by law.
4. Consultations
Paid consultations are fully refundable if cancelled at least 24 hours before the scheduled start time, or if we need to cancel and cannot offer a suitable alternative. Missed appointments without notice are not refundable, though we will always try to reschedule in good faith.
5. How Refunds Are Issued
Approved refunds are returned to the original payment method in the currency originally charged. Where the original method cannot receive refunds (for example some bank transfers), we will refund to your account wallet or agree an alternative with you. Refunds are processed within 5 business days of approval; your bank or provider may take a further 5–10 business days to post the funds. Payment gateway fees are refunded where the gateway returns them to us.
6. Requesting a Refund
Open a support ticket from your account or email our support address with your order number and the reason for the request. We review every request within 2 business days. If a refund is declined you will receive a clear explanation, and you may escalate the decision to management by replying to that message.
7. Chargebacks
Please contact us before raising a dispute with your bank — most issues are resolved faster directly. Chargebacks raised on legitimately delivered work may result in account suspension while the dispute is investigated.