Privacy Policy

Last updated: August 2026

This Privacy Policy explains how VIP Pro Media ("we", "us", "our") collects, uses, shares and protects personal information when you visit our website, create an account, purchase services or digital products, join a membership, or otherwise interact with us. We operate globally and this policy is written as a general template applicable to visitors from any country; where local law grants you additional rights, those rights are unaffected.

1. Information We Collect

We collect information you provide directly, including your name, email address, phone number, company details, billing address, country, and tax identifiers when you create an account, place an order, request a quotation, book a consultation, open a support ticket, or subscribe to our newsletter. When you purchase from us, payment card details are processed by our payment providers — we never store full card numbers on our servers.

We also collect certain information automatically: IP address, approximate location (country level), browser and device type, pages visited, referral source, and interactions with our emails. Cookies and similar technologies used for this purpose are described in our Cookie Policy.

2. How We Use Your Information

• To provide, deliver and support the services, digital products and memberships you purchase;
• To process payments, issue invoices, calculate applicable taxes and prevent fraud;
• To personalize your experience, including showing prices in your currency and content in your language;
• To communicate with you about orders, projects, bookings and support requests;
• To send marketing communications where you have consented, with an unsubscribe option in every message;
• To analyze site performance, improve our offering, and maintain security;
• To comply with legal, accounting and tax obligations.

3. Legal Bases

Where applicable law requires a legal basis for processing, we rely on: performance of a contract (delivering what you purchased), legitimate interests (site security, service improvement, fraud prevention), consent (marketing, non-essential cookies), and legal obligation (tax and accounting records).

4. Sharing of Information

We do not sell your personal information. We share it only with: payment gateways and banks to process transactions; hosting, email, and analytics providers who process data on our behalf under contractual safeguards; professional advisers where necessary; and authorities where required by law. Team members and contractors access personal data only to the extent needed to deliver your projects.

5. International Transfers

Because we serve clients worldwide, your information may be processed in countries other than your own. Where required, we use appropriate safeguards such as contractual protections with our service providers to protect transferred data.

6. Data Retention

We keep account data while your account is active. Order, invoice and payment records are retained for as long as required by applicable tax and accounting rules. Support conversations and project files are retained for a reasonable period after completion so we can assist with follow-ups, then deleted or anonymized.

7. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information; object to or restrict certain processing; request a portable copy of data you provided; and withdraw consent at any time. Most of this can be done from your account settings; otherwise contact us using the details below. You may also lodge a complaint with your local data protection authority.

8. Security

We apply industry-standard technical and organizational measures, including encryption in transit, access controls, and audit logging. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we work continuously to protect your data.

9. Children

Our services are intended for businesses and individuals aged 18 or over. We do not knowingly collect personal information from children.

10. Changes and Contact

We may update this policy from time to time; material changes will be announced on this page with a new effective date, and prior versions remain available on request. For any privacy question or request, contact our team via the email address published on our Contact page.