Last updated: August 2026
This policy describes how cancellations work for each type of purchase and what you can expect when you cancel. Refund amounts, where applicable, are governed by our Refund Policy.
1. Service Orders
You may cancel a service order at no cost at any time before work begins — simply open a support ticket or use the cancel option on the order page while it is still pending. Once a project is in progress, you may still cancel: we will stop work at the next practical point, hand over any completed work, and charge only for the portion already performed. Where a project has been substantially completed, cancellation is no longer available and the engagement is treated as delivered.
2. Recurring Services and Retainers
Monthly recurring services can be cancelled up to 7 days before the next billing date to avoid the upcoming charge. Work already scheduled for the current period will be completed as normal. Where a discounted rate was conditional on a minimum term, early cancellation may make the discount repayable, as stated at the time of purchase.
3. Memberships
Cancel anytime from your account dashboard — no calls, no forms. Your benefits remain active until the end of the period you have paid for, and no further renewals are charged. You can rejoin at any time, though pricing current at that time will apply.
4. Consultation Bookings
Consultations can be cancelled or rescheduled from your account. Cancellations made at least 24 hours before the start time receive a full refund of any fee paid. Inside 24 hours we cannot refund the booking, but we will do our best to reschedule you once at no charge.
5. Digital Product Orders
Orders for digital products can be cancelled while payment is pending. After payment, an order can be cancelled and refunded only if the product has not yet been downloaded, as described in the Refund Policy.
6. Cancellations by Us
We may cancel an order where payment fails or is reversed, requirements needed to deliver the work are not provided after repeated requests, the requested work would breach our Acceptable Use Policy, or delivery becomes impossible for reasons outside our control. If we cancel for reasons not attributable to you, you receive a full refund of amounts paid for undelivered work.
7. How to Cancel
Use the relevant action in your account (order page, membership settings, or booking page), or open a support ticket if you need help. Cancellation takes effect when confirmed in writing by our team or by the platform, and you will always receive an email confirming it.